Frequently asked questions
What is your return policy?
We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.
What items are eligible for a return?
To qualify for a return, items must be unused, in their original condition, with tags attached, and in the original packaging. Proof of purchase is also required.
How do I start a return?
To initiate a return, please contact us at floorworks1jb@aol.com. Once your return is approved, we'll provide instructions and a return shipping label.
Do you offer free return shipping?
If your return is approved, we will provide a return shipping label along with instructions on how to return your item.
What items cannot be returned?
We cannot accept returns on custom or personalized products, perishable goods, hazardous materials, sale items, or gift cards.
What should I do if my order arrives damaged or incorrect?
Please inspect your order upon delivery and contact us immediately if you receive a damaged, defective, or incorrect item so we can resolve the issue quickly.
How long does it take to receive a refund?
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 10 business days.
How long does shipping take?
Orders are processed during normal business hours, Monday through Friday, 9:00 AM–5:00 PM Eastern Time. We work hard to ship your order as quickly as possible.
Do you offer exchanges?
Yes. The quickest way to exchange an item is to return the original item and place a new order once your return has been approved.
How can I contact customer support?
For questions about returns, shipping, or your order, please email us at smokymountainwholesale38@gmail.com, and our team will be happy to assist you.